Full-Stack Web Developer
+ User Experience Design
+ Interface Design Winterport, Maine
Alpharetta, Georgia
Open to Remote Positions
ian@ianlusk.net Email Copied!

Summary

  • Web Developer with 12 years experience in front-end interface design and development, user-centered product design, process optimization, and project management. Received B.A. in New Media from the University of Maine, with a minor in Graphic Design.

    Managed a Technical Support Team in maintaining 70+ hosted websites. Conceptualized and developed a proprietary boilerplate system resulting in 30% reduction in development costs. Collaboratively developed and deployed a WordPress ecosystem to five Maine school districts serving 10,000+ students and their families.

    Designed and built a full-service customer-facing web application using the Laravel framework for the Verizon's LTE in Rural America (LRA) program to consolidate functionality and provide a unifed user experience for both Verizon engineers and their 17 partner carriers.

Skills

  • Key Skills

    • Web Application Development
    • Web Development & Maintenance
    • Frontend Design & Development
    • Interaction Design & Prototyping
    • User Experience (UX) Design
    • Design & Content Strategy
    • Client Relationship Management
    • Project Management
    • Process Optimization

  • Tech Skills

    • Languages: HTML, CSS/SASS, PHP, Javascript, OOJS, AJAX
    • Libraries: jQuery, React
    • Frameworks: Laravel, Angular, Node JS, BootStrap
    • Version Control: Git, BitBucket
    • UX / Design Tools: Sketch; Adobe XD, Illustrator, Photoshop, InDesign
    • Database: MySQL, MsSQL

Professional Experience

  • Sr Engr Spec-Ntwk Automation

    Verizon — Nov. 2019 - Present

    Web Application Development & Maintenance

    • Web Developer for Verizon's LTE in Rural America (LRA) program.
    • Supported Verizon's LTE Network Engineers and the 17 participating rural carriers across the United States.
    • Acted as both Business Analyst and Developer in an Agile workflow using JIRA with daily standups.
    • Supported pre-existing tool suite built with Drupal, Laravel, and custom PHP.
    • Maintained security compliance and conducted CCPA and GDPR data governance audits.
    • Conducted a technology audit which lead to a year long effort to build a new tool suite from scratch.

    Key Achievements

    • Designed and built a full-service web application using the Laravel framework. Suite included a full support ticket system, KPI Statistic tools, document repository with versioning, event tracking and notification tools, and feature request tracking. Tool featured automated notifications, agent availabilty, support ticket auto-assignment, and profile-based feature access.
    • Administrative time spent on support tickets reduced by 80%, security and data governance reduced by 50%, and individual document management tasks reduced by 90%.
    • Nominated by Verizon's Roaming director to pursue Digital Leads certification.
    • Digital Leads Certification is currently underway. Coursework involves automation technologies such as Task Bots (RPA), Natural Language Generation and Processing (NGL, NLP), and Machine Learning.

  • Web Developer

    Pulse Marketing Agency — Jan. 2018 - Oct. 2019

    Website Development

    • Developed 40+ custom websites built on WordPress.
    • Integrated third-party APIs and payment systems such as Stripe and PayPal.
    • Identified and replaced legacy plugins with purpose-built solutions, reducing support by 20%+.

    Key Achievements

    • Spearheaded development of a WordPress boilerplate system which reduced average project cost by 30%.
    • Conceptualized and developed a client’s career portal featuring manager-only access and sorting tools.
    • Instituted a set of security measures which reduced hosted site infections by 100% within two months.

  • Technical Support Manager / Web Developer

    RainStorm, Inc. — Dec. 2014 - Dec. 2017

    Technical Support & Operations

    • Managed the Tech Support Team in maintaining 70+ hosted websites through phone and email support.
    • Delegated support tickets amongst team members based on team member’s abilities and issue severity.
    • Maintained and extended functionality to existing WordPress, Drupal, Joomla, and legacy PHP websites.

    Website Design & Development

    • Designed and Developed 20+ custom WordPress websites for non-profit and education clients nationwide.
    • Developed a prototype CRM utilizing Angular to store client info and highlight recurring support issues.

    Key Achievements

    • Collaborated on the creation of a school-focused, open-source WordPress plugin ecosystem called “SchoolFlex”.
    • Led and/or assisted the development of five separate SchoolFlex solutions serving 10,000+ students.

  • Web Developer

    UMaine Composites Center — Apr. 2013 - May 2014

    Website Design & Development

    • Gathered business goals from University and Center administrative stakeholders to design site content strategy.
    • Created a site wireframe designed to highlight the center’s research projects and end-products to public/donors.
    • Built a mobile-first website on WordPress, and conducted A/B user testing to ensure business goals were met.

  • Media & Marketing Specialist

    R.H. Foster – Jan. 2012 - Aug. 2013

    Marketing & Social Media

    • Created and managed social media profiles for four brands, building up to more than 6,000 total followers.
    • Created special content strategies for each brand, and crafted social media posts and associated images.
    • Management of sweepstakes campaigns. Setup and administration of necessary TXT-To-Win software.

    Website Content Maintenance & SEO

    • Maintained a proprietary PHP-based Content Management System powering four separate brand websites.
    • Communicated regularly with brand stakeholders to add and update website content.

Education

  • Bachelors in New Media, Focus on Interaction Design

    University of Maine

    Focus on user experience and interface design. Senior Capstone thesis defined new 3D hand gestures for use inside interactive virtual environments. Project focused on applying design philosophy and user experience research to a custom-built Unity game environment utilizing the Oculus Rift and Leap Motion peripherals to create a totally immersive user experience.

  • Minor in Graphic Design

    University of Maine

    Experiences designing product packaging, promotional print and web advertisements, and developing branding identity and assets. Frequent collaboration with fellow students.

Volunteering

  • Chief Technology Officer, Board of Directors

    Mandalorian Mercs 501(c)3 International Star Wars Charity — 2010-2015
    • Chief Technology Officer for an official Star Wars children’s charity working with Lucasfilm and Disney.
    • Assisted in organizing charity fundraisers nationwide at hospitals, parades, and conventions.
    • Led Art Team and Tech Team volunteers to grow organization’s reach and support 40+ international chapters.
    • Established social media accounts and oversaw content strategy which grew profiles to 30k+ followers.
    • Hosted and edited the organization’s podcast which grew to 5,000+ bi-weekly downloads.
    • Administered and upgraded a PHP-based user community.

  • Volunteer – Office Admin, A/V Setup

    A.C.H.R. Lee County, Alabama HeadStart Program – Summers 2006, 2007, 2008
    • Worked under the supervision of the Darden Center Director to build multimedia training presentations, set up A/V equipment, and prepare printed materials for yearly staff training and certification process.
    • Assisted staff in organizing, inventorying, and moving requisitioned classroom supplies and new furniture.
    • IT assistance resetting computer systems, installing software, and troubleshooting network issues.